Privacy Policy

KOLLER ENGINEERING LTD PRIVACY POLICY

This Privacy Policy sets out how Koller Engineering Ltd uses and protects any data that you give Koller Engineering Ltd when you use this website. Koller Engineering Ltd is a company registered in England and Wales (referred to as "Koller Engineering Ltd", "we" or "us" in this Policy).

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain data by which you can be identified when using this website, you can be assured that it will only be used in accordance with this Privacy Policy.

We do not sell, rent or trade private data with other companies or businesses. In this Privacy Policy, we have provided details on what data we collect, how we collect it, how we use this data, the limited conditions under which we may disclose the data to other parties and how we keep it secure.

Types of data we collect

We may collect the following information:

• name and job title
• your contact details: postal address including billing and delivery addresses, telephone numbers (including mobile numbers) and e-mail address
• purchases and orders made by you
• when you make a purchase or place an order with us, your payment card details
• your communication and marketing preferences
• your correspondence and communications with us
• other publicly available personal data, including any which you have shared via a public platform (such as a Twitter feed or public Facebook page)

This website is not intended for children and we do not knowingly collect data relating to children.

This list is not exhaustive and, in specific instances, we may need to collect additional data for the purposes set out in this Policy. Some of the above personal data is collected directly, for example when you order from our website, or send an email to us.

How we use your data

We require this data to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping
• to manage any registered account(s) that you hold with us
• to provide goods and services to you
• to verify your identity
• to improve our products and services.
• with your agreement, to contact you electronically about promotional offers and products and services which we think may interest you
• for crime and fraud prevention, detection and related purposes
• for market research purposes - to better understand your needs
• where we have a legal right or duty to use or disclose your information (for example in relation to an investigation by a public authority or in a legal                dispute)

How long do we keep your data?

We will not retain your data for longer than necessary for the purposes set out in this Policy. Different retention periods apply for different types of data.

SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

COOKIES

What are cookies?

A cookie is a small file which asks permission to be placed on your computer’s hard drive or other devices such as a smartphone or tablet. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Information collected

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this data for statistical analysis purposes and then the data is removed from the system.

What are cookies used for?

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any data about you, other than the data you choose to share with us.

How do I disable cookies?

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. Further details on how to disable cookies for the most popular browsers are set out below (correct at time of publication): -

For Microsoft Internet Explorer:

1. Choose the menu “tools” then “Internet Options”
2. Click on the “privacy” tab
3. Select the setting the appropriate setting

For Google Chrome:

1. Choose Settings> Advanced
2. Under "Privacy and security," click “Content settings”.
3. Click “Cookies”

For Safari:

1. Choose Preferences > Privacy
2. Click on “Remove all Website Data”

For Mozilla firefox:

1. Choose the menu “tools” then “Options”
2. Click on the icon “privacy”
3. Find the menu “cookie” and select the relevant options

For Opera 6.0 and further:

1. Choose the menu Files”> “Preferences”
2. Privacy

LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any data which you provide whilst visiting such sites and such sites are not governed by this Privacy Policy. You should exercise caution and look at the privacy policy applicable to the website in question.

Google Analytics

When someone visits our website, we use Google Analytics to collect internet log data and details of visitor behaviour patterns. This is done to determine things such as the number of unique visitors to various parts of the website and improve the website. Data is only used in such a way which does not identify anyone. The Google Analytics Privacy Policy can be viewed by following this link: - https://policies.google.com/privacy

MailChimp

We use MailChimp to deliver e-newsletters and promotional emails. We only do this with your permission and you can unsubscribe at any time by clicking the unsubscribe button at the bottom of the email. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletters and promotional emails. The MailChimp Privacy Policy can be viewed by following this link: - https://mailchimp.com/legal/privacy/

YOUR RIGHTS

You have the following rights:

• the right to ask for a copy of personal data that we hold about you (the right of access)
• the right (in certain circumstances) to request that we delete personal data held on you; where we no longer have any legal reason to retain it (the right of  erasure or to be forgotten)
• the right to ask us to update and correct any out-of-date or incorrect personal data that we hold about you (the right of rectification)
• the right to opt out of any marketing communications that we may send you and to object to us using/holding your personal data if we have no legitimate      reasons to do so (the right to object)
• the right (in certain circumstances) to ask us to ‘restrict processing of data’; which means that we would need to secure and retain the data for your              benefit but not otherwise use it (the right to restrict processing) and
• the right (in certain circumstances) to ask us to supply you with some of the personal data we hold about you in a structured machine-readable format          and/or to provide a copy of the data in such a format to another organisation (the right to data portability)

If you wish to exercise any of the above rights, please contact us using the contact details set out below.

Write to: Koller Engineering Ltd, 5 Garrett Road, Lynx Trading Estate, Yeovil, Somerset BA20 2TJ.

Email: enquiries@koller.co.uk

Telephone: 01935 426695

UPDATE

This Policy was last updated 23rd May 2018